U2 TOUR PRE-SALE FAQs
Q - Do I have to be a U2.com Subscriber to participate in the U2.Com Tour Ticket presale?
A - Yes, this pre-sale is only for Subscribers of U2.Com who have purchased a Subscription.
Q - When is the latest I can join U2.com to be involved in the Internet ticket pre-sale?
A - Anyone who is a current Subscriber to U2.com can participate when ticket presales take place but those who have been Subscribers longest get the earliest opportunity to enter the presale. 'Horizon Subscribers' have access starting on the morning of Day 1 of the presale, 'Breathe Subscribers' have access from the morning of Day 2 of the presale and 'Boots Subscribers' have access from mid afternoon on Day 2 of the presale. The presale for each concert closes at Noon / Midday on Day 3. The public ticket sale will start after Day 3 of the presale. The exact times for access will be emailed to you and made available on the tour page of U2.com.
Q - How do I know what presale priority group I am?
A - There are three groups of subscribers taking part in the presale and the email you received with your presale code details which group you are in. Our 'Horizon' group of longtime subscribers have access to the first day of the presale. Our 'Breathe' group, who also subscribed to the site before the tour details were announced, enter on the second day. Our 'Boots' group, who have subscribed since the tour announcement, join the presale on the third day. Only after this does a public onsale begin.
Q - What is an Internet presale?
A - An Internet presale is an advance window to access tickets prior to the general public sale of the tickets.
Q - How do I gain access to the U2.com Tour Ticket presale?
A - To gain access to the U2.com Tour Ticket presale you will need your unique and personal Presale Access code that has been allocated to you as an eligible current Subscriber of U2.com. You will be notified of how and when to access the presale ticketing pages via email. The presale ticketing pages FOR EACH CONCERT will also be available via the tour pages of U2.com once the presale for that concert has started
Q - Where is my Presale Access Code
A - In advance of the tour announcement on Monday March 9th, all current paid-up eligible Subscribers to U2.Com will be emailed (at the address they registered on the site with) details on how the presale works, including a unique presale access code they will need to use to take part. Eligible Subscribers will also be able to see this unique code on the tour pages when they log into U2.com on the tour page.
Q - Does the Internet presale start on the same day for all shows?
A - No. Following the tour announcement you will be able to see all the shows that have been announced and the presale start dates for each of our Subscriber groups - Horizon, Breathe or Boots - on the tour pages of U2.com.
Q - Do I have to buy my U2 presale tickets in a specific timeframe?
A - U2.Com are able to offer Subscribers the chance to access presale tickets in all price-ranges but as capacity in each category may be limited all presale tickets are sold on a 'first-come, first-served' basis. The presale window of access for each show will start three days before the public sale, the earlier you participate in the presale for the show(s) of your choice the more chance of getting your choice of ticket.
Q - How Many Tickets Can I buy?
A - As a paid-up U2.com Subscriber you are eligible to purchase up to FOUR tickets for any ONE show in Europe in a single transaction OR up to FOUR tickets (in total) against up to four shows in North America. (This is because ticketing vending arrangements are different on the two continents. The code can be used ONCE only against up to four tickets at any one show in Europe. The code can be used up to four (4) times against up to a total of four (4) tickets at up to four (4) shows in North America. eg two tickets at one show, two tickets at another or one ticket to one show and three to another.)
Q - If I miss the presale for the show of my choice am I able to use my unique U2.com ticket access code for that show?
A - No. After the presale has ended for a show, any remaining tickets allocated for the presale for that show, will go on sale to the general public.The links to the ticket vendors that are selling tickets for the public ticket sale will be available on the tour pages of U2.com. If there are subsequent presales then your unused code will still be eligible to take part in presales for alternative U2 2009 concerts.
Q - What if I do not receive an email or my unique access code?
1.Please ensure that the email you have provided in your 'Profile' (which you find when you log-in to U2.com) is easily accessible by you.
2. If you find you are not receiving emails from us on your email account, it may be because of SPAM blockers on your mail account. You need to check with your ISP to see if they have SPAM blocks, and if so ask them to remove U2.com This will ensure that you do not miss this mail.
3. Your unique access code will also be available on the tour page when you log into U2.com.
Q - How do I enter my personal presale code to take part in the presale?
A - When the presale for your chosen show opens, you will need to visit the presale ticketing page for the ticket vendor selling presale tickets for that show. On the presale ticketing page of the ticket vendor, there will be a box for you to enter your code. The links for the ticketing vendor presale ticketing pages will be notified to you via the registered email address that you provided to U2.com. The links will also be available on the tour pages of U2.com
Q - What do I do if my personal presale code does not work?
A - 1. Check that the presale for your priority group has opened for the show that you are trying to purchase tickets for. You have been notified of your priority group -- either 'Horizon', 'Breathe' or 'Boots' - - in the email containing your presale access code.
2. Check that you have entered your code correctly into the ticket vendor website. Your code is 13 characters long, contains NUMBERS and UPPERCASE LETTERS and begins with U2. Please be sure to enter your code carefully. The codes are case-sensitive. If you are using 'copy & paste' to enter your code, please ensure that you have only copied the 13 characters of your code and that you have not included any spaces by accident. 2. Check you have not exceeded the ticket limit for your code. Each code is only valid for 4 tickets for any one (1) show in Europe and cannot be re-used OR 4 tickets (in total) for up to four shows in North America.
3. If this does not resolve the problem, in order to contact the appropriate Customer Service Team, please follow the instructions given at the ticket vendor website that has rejected your code. U2.com customer services can be reached from the Help page.
Q - Am I able to buy U2.com presale tickets over the telephone?
A - No. U2.com presale tickets are only available to purchase over the internet via the local ticket vendor handling ticket sales for each of the shows.
Q - How much do the U2.com presale tickets cost?
A - Any tickets purchased during the presale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com presale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges.
Q - Once I have purchased, when will I receive my tickets?
A - Tickets are sent out well in advance of the show. If you haven't received your tickets 7 days prior to your show please call the customer service department of the ticket vendor from whom you purchased your tickets.
Q - Once I have ordered will I receive an order confirmation?
A - Most ticket companies provide an online order reference number as confirmation of your purchase.
Q - If I have any questions concerning my purchase can I contact someone?
A - You must always contact the customer services of the ticket vendor from whom you made your purchase.
Customer service information for each of the local vendors will be added in advance of an individual territories pre-sale commences.
If you have any questions prior to making your ticket purchase please refer to the U2.com tour information page.
Q - Can I get replacement tickets if I lose my tickets?
A - Policy concerning lost tickets can vary from venue to venue so contact the customer service department of the ticket company you purchased from to discuss your options.
Q - What forms of payment are accepted?
A - U.S. + CANADA - All major credit card types are accepted including American Express, Visa, MasterCard, Discover and Diners Club. UK - Visa, Mastercard, Amex, Switch and most UK debit cards Ireland - Laser, American Express, MasterCard and Visa.
Q - What happens if a show is rescheduled or cancelled?
A - Your tickets will be honoured at the rescheduled date, but if you cannot attend the new date or the show is cancelled you will receive a refund.
Q - How do I know where my tickets will be located?
A - If you are buying seated tickets, then the specific seating location can usually be seen during transactions that are booked online.
Q - Am I able to cancel my tickets if I am unable to make the show?
A - There are no exchanges, refunds or cancellations.
Q - How can I purchase tickets for disabled access?
A - In North America you can click the accessible seating icon on the 'event detail' page, and fill out a form, which sends an email request to Ticketmaster's e-care for handling. The form contains a field to accept your access code. If you are booking tickets for European shows and you require special needs seating please follow the instructions on the relevant page of the website that is selling the tickets for the show of your choice.